Commercial Support

Commercial Support


About the role

To provide the primary internal business interface for customers and the external sales force. Providing a full range of support services including pricing information, lead time enquiries and pro-active management of orders. To answer and respond in inbound calls and emails in a professional and timely manner.


Key Responsibilities 

• Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information.

• Proactively inform customer of delivery dates and any changes or delays to delivery days.

• Manage and process sales orders from a specific area and work closely with those sales area managers to provide best in class service.

• Offer consistent levels of support across the wider business.

• Offer annual leave cover and support to other roles within the department.

• Continuous management of order book to find potential issues and rectify before they cause further challenges.

• Liaise with other internal and external departments to ensure complete business visibility of customer journey.


Desirable Skills

• Experience of working within a manufacturing industry

• SAP experience

• Willingness to up-skill and enhance knowledge through any training requirements



Download Job Specification


Submit your application


Cover Letter

Return to all vacancies