Controls Support Engineer

Controls Support Engineer


About the role

Deliver exceptional internal and external customer support throughout the sales cycle for lighting control technologies.


Key Responsibilities 

  • Provide remote technical project/product support for all lighting control technologies to primarily external customers and the sales team
  • Interrogate project specifications and articulate the appropriate product solution to adhere to the specification
  • Support the sales cycle at tender stage through estimating support and the development of the estimating tools to enhance customer service
  • Liaise with the appropriate stakeholders to understand and agree the lighting controls design principles prior to the detailed lighting and controls design stage
  • Support external stakeholders through the design interpretation and quantification of a compatible lighting control solution utilising Whitecroft’s existing product offer
  • Deliver consistency and share best practice to improve accuracy. Share knowledge and support through formal & informal training with the intention of increasing lighting controls penetration within core projects
  • Communicate with the supply chain to ensure product functionality will meet the performance specification
  • Support customers to achieve their design ambitions through collaboration along with an understanding of the practical and commercial landscape


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