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Deliver exceptional internal and external customer support throughout the sales cycle for lighting control technologies.
Key Responsibilities
Provide remote technical project/product support for all lighting control technologies to primarily external customers and the sales team
Interrogate project specifications and articulate the appropriate product solution to adhere to the specification
Support the sales cycle at tender stage through estimating support and the development of the estimating tools to enhance customer service
Liaise with the appropriate stakeholders to understand and agree the lighting controls design principles prior to the detailed lighting and controls design stage
Support external stakeholders through the design interpretation and quantification of a compatible lighting control solution utilising Whitecroft’s existing product offer
Deliver consistency and share best practice to improve accuracy. Share knowledge and support through formal & informal training with the intention of increasing lighting controls penetration within core projects
Communicate with the supply chain to ensure product functionality will meet the performance specification
Support customers to achieve their design ambitions through collaboration along with an understanding of the practical and commercial landscape
