Senior Project Coordinator

Senior Project Coordinator

About the role

To provide the primary internal business interface for customers and the external sales force. Providing a full range of support services primarily dealing with mid-level projects of a higher value. Ensuring a smooth end to end customer journey, from point of order to complete service delivery. To answer and respond in inbound calls and emails in a professional and timely manner.


Key Responsibilities 

  • Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information.
  • Manage projects and customers through their journey with Whitecroft Lighting ensuring a complete and full project is delivered on time with minimal issues.
  • Support all customers regionalised from a specific area and work closely with those sales area managers to provide best in class service to both internal and external customers.
  • Offer consistent levels of support accross the wider business.
  • Offer annual leave cover and support to other roles within the department
  • Continuous management of order book to find potential issues and rectify before they cause further challenges
  • Support management with continuous improvement of ervices levels throughout the business
  • Liaise with other internal and external departments to ensure complete business visibility of customer journey
  • Identify and manage risks to ensure delivery is on time
  • Provide project updates on a consistent basis to various stakeholders and customers about progress. Monitor progress and raise with management if project is projected to be behind target 

 

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