Project Coordinator

Project Coordinator

About the role

To provide the primary internal business interface for customers and the external sales force. Providing a full range of support services primarily dealing with mid-level projects of a higher value. Ensuring a smooth end to end customer journey, from point of order to complete service delivery. To answer and respond in inbound calls and emails in a professional and timely manner.

Key Responsibilities 

  • Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information.
  • Manage projects and customers through their journey with Whitecroft Lighting ensuring a complete and full project is delivered on time with minimal issues.
  • Support all customers regionalised from a specific area and work closely with those sales area managers to provide best in class service to both internal and external customers.
  • Offer consistent levels of support accross the wider business.
  • Offer annual leave cover and support to other roles within the department
  • Continuous management of order book to find potential issues and rectify before they cause further challenges
  • Support management with continuous improvement of ervices levels throughout the business
  • Liaise with other internal and external departments to ensure complete business visibility of customer journey
  • Identify and manage risks to ensure delivery is on time
  • Provide project updates on a consistent basis to various stakeholders and customers about progress. Monitor progress and raise with management if project is projected to be behind target 


Download Job Specification


Submit your CV

Cover Letter

Return to all vacancies